wee99 Privacy Policy

1. Who We Are and Scope of This Policy

wee99 ("wee99", "we", "us", "our") operates the online casino and sports betting platform accessible at wee99.net. wee99 is the data controller in respect of the personal data of users who register for and use the wee99 platform.

This Privacy Policy applies to all personal data collected through the wee99 website, mobile-optimised interface, customer support channels, and any other wee99-branded service. It applies to users in Pakistan and to any other individual who accesses the platform.

This policy should be read alongside the wee99 Terms and Conditions, which contain additional provisions governing your use of the platform and your account.

2. Data We Collect

wee99 collects the following categories of personal data from users:

3. How We Collect Your Data

wee99 collects personal data through the following means:

• Direct provision: Information you enter during account registration, KYC submission, deposit/withdrawal requests, and support interactions;
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and session tracking when you use the wee99 platform;
• Third-party payment providers: Transaction confirmation data received from JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard processing networks, and USDT TRC20 infrastructure;
• Identity verification services: Confirmation responses from KYC and age verification services used to validate CNIC submissions;
• Fraud and AML screening tools: Risk signals from third-party compliance screening services used to detect and prevent financial crime.

4. Legal Bases for Processing

wee99 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to operate your wee99 account, process transactions, and deliver the services you have requested;
• Legal obligation: Processing required to comply with applicable KYC, anti-money-laundering, and regulatory requirements under wee99's licensing framework;
• Legitimate interests: Processing carried out to prevent fraud, maintain platform security, and conduct analytics that improve the wee99 experience — where these interests are not overridden by your data protection rights;
• Consent: Where wee99 relies on your consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting support or updating your account preferences.

5. How We Use Your Data

wee99 uses your personal data for the following purposes:

• Creating and managing your wee99 account, including authentication and security;
• Processing deposits and withdrawals via JazzCash, Easypaisa, bank transfer, card payment, and USDT TRC20;
• Verifying your identity and age through KYC processes before processing withdrawals;
• Settling bets, awarding winnings, and applying bonuses to your wee99 account balance in PKR;
• Detecting and preventing fraud, money laundering, and abuse of the wee99 platform;
• Providing customer support through live chat and email in English;
• Monitoring usage patterns to enforce responsible gaming limits and identify users who may need assistance;
• Sending transactional notifications — deposit confirmations, withdrawal status, security alerts — to your registered mobile number or email;
• Improving the wee99 platform based on aggregated usage analytics;
• Complying with audit, reporting, and record-keeping requirements under wee99's applicable licensing obligations.

6. Data Sharing and Disclosure

wee99 does not sell or rent your personal data. We may share your data with the following categories of third parties, strictly for the purposes described:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard acquiring banks, and USDT TRC20 infrastructure providers, to process your financial transactions;
• KYC and identity verification providers: Third-party services that validate CNIC submissions and confirm user identity in compliance with regulatory requirements;
• AML and fraud screening tools: Compliance services used to screen transactions and accounts against sanctions lists and financial crime indicators;
• Game content providers: JILI, PG Soft, Pragmatic Play and similar studios receive anonymised game session data sufficient to operate their games correctly — they do not receive your identity or financial data;
• Regulatory and law enforcement authorities: Where wee99 is required to disclose data by court order, regulatory demand, or applicable law;
• Professional advisers: Legal, compliance and audit firms engaged by wee99, subject to appropriate confidentiality obligations.

7. Cookies and Tracking Technologies

wee99 uses the following types of cookies and similar technologies on the platform:

• Strictly necessary cookies: Required for the platform to function — session tokens, login state, security tokens. These cannot be disabled without impairing core platform functionality;
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with wee99 — page load times, navigation paths, game popularity. This data helps us improve the platform;
• Preference cookies: Store your display preferences and session settings (e.g., your preferred game lobby view) so you don't have to reconfigure them on each visit.

wee99 does not use third-party advertising or retargeting cookies. You can manage or disable cookies through your browser settings, though doing so may affect your ability to use certain features of the wee99 platform.

8. Data Security

wee99 implements robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL/TLS encryption across all platform communications;
• Role-based access controls ensuring only authorised wee99 staff can access user data, and only to the extent their role requires;
• Two-factor authentication (2FA) available on all wee99 user accounts and enforced for administrative staff access to backend systems;
• Regular penetration testing and vulnerability assessments by independent security specialists;
• Encrypted storage of sensitive KYC documents with access logging;
• Incident response procedures that include user notification in the event of a data breach affecting personal data, within timeframes required by applicable regulations.

While wee99 applies industry-standard security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your wee99 account password and for enabling 2FA on your account.

9. Data Retention

wee99 retains personal data for the following periods, or longer where required by law:

• Account and identity data: For the duration of your wee99 account, plus a minimum of five (5) years after account closure, to meet regulatory and anti-money-laundering record-keeping requirements;
• Transaction and financial data: Five (5) years from the date of the transaction, in line with standard financial record retention requirements;
• KYC documents (CNIC scans): Retained for the duration of the account relationship and a minimum of five (5) years post-closure. Securely deleted or destroyed thereafter;
• Technical and usage logs: Up to twelve (12) months for security and fraud investigation purposes, unless a specific investigation requires longer retention;
• Support communications: Up to three (3) years from the date of each interaction, for quality assurance and dispute resolution purposes.

10. Your Rights Over Your Data

Subject to applicable law and regulatory obligations, you have the following rights in respect of your personal data held by wee99:

• Right of access: You may request a copy of the personal data wee99 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete data in your wee99 account;
• Right to erasure: You may request deletion of your personal data where wee99 no longer has a legal basis to retain it — subject to our regulatory retention obligations, which take precedence;
• Right to restriction: You may request that wee99 restricts processing of your data in certain circumstances (e.g., while you dispute the accuracy of data we hold);
• Right to data portability: You may request a structured, machine-readable export of personal data you have provided to wee99, where technically feasible;
• Right to withdraw consent: Where processing is based on consent (e.g., optional marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the wee99 support team via live chat or by emailing [email protected]. wee99 will respond within 30 days. Complex requests may require up to an additional 60 days, with prior notice.

11. Children and Minors

The wee99 platform is strictly intended for persons aged 18 and over. wee99 does not knowingly collect personal data from individuals under the age of 18. If wee99 becomes aware that personal data has been submitted by or on behalf of a minor, that data will be deleted and the associated account closed immediately.

If you believe a minor has registered on wee99, please contact our support team immediately via live chat. We treat such reports as high priority and will investigate promptly.

12. Changes to This Privacy Policy

wee99 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. Material updates will be communicated to registered users via platform notification or email at least seven (7) days before the change takes effect where practicable. The "Last Updated" date at the top of this document will be revised with each update.

Continued use of the wee99 platform after a Privacy Policy update constitutes acceptance of the revised policy. If you do not agree with an update, please close your account and withdraw your balance before the effective date.

13. Contact Us

For all privacy-related queries, data access requests, or concerns regarding how wee99 handles your personal data, please contact our support team:

• Email: [email protected] (plain text address — not a clickable link)
• Live Chat: Available 24/7 from your wee99 account dashboard after login
• Response Time: Instant via live chat; under 2 hours for email queries from Pakistani users

Our support team handles queries in English and serves users across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.